I just recently completed a Cody Pool installation and I wanted to email you on my overall experience with your company. I had heard from friends and co-workers that a pool installation can be a nightmare and this kept me from pulling the trigger for almost a year. I am a consultant and unfortunately not home during the week – so these comments had me extremely concerned about how this fun purchase could end up being a huge mistake. I shared these thoughts with my designer, Peter, who made me feel at ease and ultimately convinced me that Cody is the best fit for my situation. Now that I am at the end of the process, I want to report back that Peter was spot-on and I can’t imagine how a pool installation could be any more perfect than what I experienced….Read entire letter here (PDF)
We recently had a pool installed by Cody, and I could not be happier. During the construction process, we hit several obstacles that were beyond Cody’s or our control, and what impressed us most is how smoothly the Cody staff was able to handle them. For example, our pool has a heater that required our gas meter to be upgraded. When we called the gas company, they told us they were out of meters and that we’d have to be on a waiting list with no ETA. Our Cody superintendent placed one call to our gas company, and two days later we had our meter. No project the scale of a pool construction goes smoothly every time, and you want a company that’s prepared to handle this. You might be able to find another company to build you a quality pool. If you’re really lucky, you might be able to find a company that will be as up-front as Cody and that will adhere to their promises and pricing as closely as Cody does. What really sets Cody apart is their extreme professionalism, and how smooth and effortless they make the process seem to the customer (us). When you’re investing this much in a construction project, you want to be sure that it will be done well, with minimal worries, and that at the end you’ll have no regrets. I can’t recommend any company higher than Cody for this experience
Charles Crain, Austin
“Mr. Mike Church,
We would like to take this opportunity to express how happy and satisfied we are with our new spa. We especially would like to thank Frank and Tom for their professionalism before, during and after the installation of our spa. We talked about installing a spa about 2 years ago and contacted Cody Pools; at that time we had met with Frank and other pool companies but decided we were not ready to make the expense.
In April of 2009 we decided to ask for new bids, while we were talking to other pool companies and somewhat satisfied with the bid amounts, we were hesitant to sign a contract. I remembered that Frank had been professional and honest during our first meeting and decided to call him for another quote…..”
(Read entire testimonail letter here.)
“Zach…we just want to thank you, Tom and all the crews of Cody Pools for our wonderful pool…all our neighbors couldn’t believe how fast it went in (3 weeks one day)…who would of thought we’d be swimming by the 4th….we couldn’t be happier…Tom was awesome…what a patient and enjoyable person…he was always on top of everything…and went out of his way to make sure everthing went according to plan…it’s good people like him that gives Cody Pools the good name that it has…thanks again Cindy, Jay, Garret and Hunter (the dog) who by the way loves the pool too….”
“I just wanted to take a moment to send you this email of appreciation. I am not sure where to begin, so I guess I will begin by saying that David & I absolutely love our pool, it’s absolutely unbelievable, more pool than we ever imagined, more beautiful than words can describe! We almost drag people off the street to show off our pool, instead we decided to stop that and just have an open house and pass out fliers and Cody Pool business cards!” (Read entire testimonial)
“After many years of waiting for the right moment and right company to build our pool, we chose Cody Pools and couldn’t be happier with the entire construction experience. Matt and Tom were always very professional and communicated the details of every step with us. Thanks to them we have a pool that far exceeds our dream. Thanks again!”, Cleve and Jean Bryant, Associate Athletics Director for Football Operations, University of Texas
“VERY PROFESSIONAL. Russ and Sean were very knowledgeable and kept me posted along the way. When Sean said the next step in construction would be taken, it was on time and to standard. Great job!”, Matthew S. Kempner, TX
“We loved the continuous communication with both Matt and Randy. The expedience of the project. 3 weeks for all was phenomenal and minimal intrusion. All subs were mindful of gates, dogs, plants, glass greenhouse. Very, very professional and couteous customer service.”, Angela A. Dripping Springs, TX
“We had a great experience with our pool construction. From start to finish it was easy and clearly communicated. All of your employees were wonderful and helpful throughout the process. We adore our pool and get compliments all the time.”, Amber B. Harker Heights, TX
“I have a friend who asked about our Cody Pool and she is currently putting in a new pool from your company. She actually contacted several pool builders and after talking with me and seeing your incredible design, she was sold on Cody Pools. Thanks for making our backyard a wonderful place to spend time.”, J. Zimmerman
“Our Cody Pool was recently finished. thanks to the unusual warm weather our kids (and neighbors) have been enjoying our new pool. just wanted to let you guys know how pleased we are with the way everything turned out. everyone involved did a fanastic job and we could not of asked for anything more. the in-floor cleaning system works great! thanks again, our pool is beautiful!”
Jeff and Audra Brokaw, Cedar Park, TX
“Dear Mr. Church, I am writing to tell you how much we love our pool! We began looking into a pool in the late April, early May timeframe. Out of everyone we talked to (other pool companies), I was most impressed with the knowledge and the time that was taken with me by your designer Steve Henderson. He made it very easy to pick Cody Pools as our builder. I felt like he really understood the complexities of our yard. He was also very helpful to me in helping me pick out colors for tiles, coping, retaining walls, etc. As the actual building process began, of course the rains began as well. Ensimo was our excavator and stayed here late into the evening hours. He hit rock within an inch, and hit blue rock at about 7 feet. Plus my yard drops about a story and a half from the street level to the level of the pool, so each bobcat trip was a tricky one. I know he had bad dreams about our yard at night. Rocky Bannaugh was our superintendent. He was an absolute joy to work with. He did a good job of keeping me informed of what was happening next, and what I needed to be doing.
Everyone I dealt with was a delight to work with. I never worried about leaving my house or my two daughters. That says a lot!!!
Thank you again for our beautiful pool. We will be recommending you to others.
“After speaking to various Austin pool companies I wanted to express how happy we are with decision to sign with Cody Pools. I first wanted to say a big “thank you” to Zach Johnson for working with us. I can say that your company was the only pool company who did not bash the other pool companies which I greatly appreciated. Instead, Zach focused on what Cody Pools could offer and also the pros and cons of different equipment and options that we were considering both with Cody and with the other companies.” Donna Brekke
“Russ, Hope you are doing well. Our pool is coming along great. We’re very pleased so far and have only a week or so to go to being complete. We have referred you to several neighbors including Leah and Tim Stackhouse as well as Garrett and Jill Goeters. We also have one other neighbor
that is on the fence and we recommended they contact you. As I said, we’re very happy with the process. It has been great working with Cody.
“Mr. Church, I wanted to congratulate you on the quality of your organization. Our pool is nearing completion with just a handful of punch out items remaining. Bottom line I could not be any happier with the results. Zach, got us off to a great start and worked with me to really address our needs. In fact there where only two changes – the plaster color and a little more cement decking. He really captured my wife’s style and design intent. He is super responsive and customer oriented..” Jerry Brown, Austin
“After speaking with various pool companies, we settled on Cody Pools as the builder of our pool. The purpose of this letter is to convey how happy we have been with that decision. Admittedly, we were nervous about such an investment. Russ was able to design a pool to fit our needs and obtain financing we could handle. From the first stage of excavation, to the final stage of plastering, we feel the process went very well. We were impressed wth the…” Gary and Laura Howard, Kyle
“Marvelous, Marvelous, Marvelous! That is how I feel about my new Cody pool and deck. All of the people involved in the undertaking of this major project from George, your designer, Russ the financial representative, the construction manager, and Rocky the superintendant…have been wonderful to work with and did an excellent job…” R. Haley, Austin
“George & Hans were both great! The pool is unbelievable. Every single issue or concern was addressed during construction. I give Steve Ledesma the most credit for transforming a great design into a breathtaking reality. I also appreciate Mike Church’s (owner) personal attention It’s like a resort vacation in my own backyard.”
A. Yost, Jonestown
“Excavation guys were great. No problems with steel (except thunderstorm). Carlos & friends did a fine job on the coping & tile work. Gunite shoot was very cool to watch! Can’t say enough about the fantastic job Hans did from returning phone calls, to coming by with answers to all our wacky questions. Thanks Hans, & Cody Pools.”
T. Coates, Lago Vista
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